• Conducting user tests and interviews to evaluate current state of the product and validate ideas

• Conducting external stake holder interviews

• Adding new features, improving and redesigning features based on the research results

• Creating wireframes and interactive prototypes

• Applying usability and accessibility best practices

• Working closely with Dev Team to implement user stories

Key accomplishments:

• Validated features and implemented user flows through user testing and interviews

• Client base and user adaptation extended multiple folds due to redesigned experience